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Thought Piece
Using customer complaints to your advantage: five ways in which a centralised CRM can turn things around
Whether you’re a not-for-profit charity relying on continued member support or a commercial company operating on a subscription basis, it’s essential to maintain strong client...
Tanya Sewell
Top Tips for Creating a Digital Transformation Strategy that Works
Digital transformation is, without a doubt, one of the leading challenges facing the business sector today, where a business that adapts positively and proactively to...
Mike Lewis
Why Cyber Security is a Leader’s Responsibility
“The IT team looks after our Cyber Security.” - Does this sound familiar? To most organisations, it is the norm. But in this decade the...
Simon Adams
Why Customer Journey Mapping is the First Step to Solving Complex Business Challenges
The commercial landscape has been irreversibly changed. First by phone lines, and then the internet, email and apps. People have developed an expectation to have...
Alistair Sergeant
3 Changes All Business Can Make to Increase Cyber Security
According to statistics, approximately 2.9 billion identity records have already been exposed in 2019, consisting of 774 million unique email addresses and 21 million unique...
Alistair Sergeant
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