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The Challenge
The most common reason businesses have a host of inefficient business processes is down to the reason ‘we’ve always done it this way’. Technology is evolving to help businesses cater for the demands of their customers, so not leveraging it will almost certainly hinder your performance.
Over time, organisations become stuck in their ways and don’t realise the true impact this outlook has on the success of the organisation. Inefficient business processes are a major inhibitor to the growth of an organisation and developing a great customer experience. There is also a crucial impact on staff – mundane, time consuming, repetitive tasks are always the aspects of the job employees hate, so taking the robot out of the human and allowing them to focus on high value roles will benefit the organisation in more ways you could imagine.
What we do
Our clients understand they have many processes which are inefficient, however, they don’t have the knowledge or technical resource to re-engineer systems and processes to overcome the resulting issues. An external perspective acts as the catalyst for change.
We help clients pick apart their processes to understand where and how we can use technology to improve them:
- Business process discovery
- Business process assessment to understand which processes could be rewritten
- Understand which processes could be automated
- Understand which processes could be made efficient with technology
- Develop a strategy
- Develop a technical roadmap
How we deliver it
Via forensic examination of business processes, we help clients build out a strategy to re-engineer processes to see the results they need.
Once we have built out the strategy and discovered where high value opportunities lie, we’ll build out a roadmap for quick wins, and other processes that need more time and attention. This enables us and our clients to prioritise the processes in the best way and identify the right technology solutions that will deliver the desired results.
The impact it has
30%
of IT departments time is spent on basic low-level tasks (Automation Anywhere)Efficient business processes will deliver a healthy return on investment as well as an enhanced member experience. Not only will the business and the customer benefit from this, but staff will too.
Automating mundane, repetitive, and time-consuming processes to drive efficiency has far reaching benefits, from a seamless, 24/7 customer experience to a happier, more satisfied workforce. Data can then be leveraged in a clearer, more efficient way and allow staff to work on engaging members at a deeper level.
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